FAQ and Site Policies

SITE POLICIES

Shipping Policy

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All orders in the United States will be shipped ground.

In-stock items ship within three (3) days. International orders ship USPS first class.

 

If you would like insurance on your package, or your order delivered faster,

please message me or include this in your message when you place your order

so that the extra cost may be applied.

 

Shipping costs include packaging and handling.

INTERNATIONAL SHIPPING:

Some countries require additional Customs fees when shipping outside the United States.

Customs departments may also keep your package for days or weeks before completing delivery to you.

You as the purchaser are responsible for any fees you may be charged by customs.

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Return & Exchange Policy

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I accept returns and exchanges on bookmarks and unsigned bookplates.

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

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I accept returns on signed book copies and bookplates, BUT not on customized signed book copies.

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If your item has only my signature, it is eligible for return.

If it has a custom message or is signed for someone in particular, it is not eligible for return. 

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I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

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• Custom or personalized orders

• Digital downloads

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Returns and exchange details

Any other items may be returned within seven (7) calendar days, however you will be asked to pay shipping. If you have any concerns regarding your purchase, message me and I will do my best to make sure you are satisfied with your order.

If your package is received damaged, save the carton and notify the carrier concerning the damage.

All claims must be made by email within seven (7) days of receipt of the shipment.

A full credit (including shipping charge) or exchange will be made if the item is defective

or I made an error in shipping or order processing.

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Additional Policies

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What taxes and fees are applied outside the United States? 

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Recipients may be responsible for paying duties and taxes. Please check with

your local tax department/custom office for details on estimated fees.

What happens if you mess up my order?

 

Every effort has been made to make all orders accurate and complete,

but I am also human. Please notify me of any inaccuracy that is worth mentioning

and I will do my very best to make sure you’re happy with your purchase.

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Privacy Policy

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Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at marcydeweymahoney@gmail.com.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.